Huawei Mate 20 Pro's Common Problems And Suggested Solutions

Author - Nov 09, 2018


Huawei Mate 20 Pro's Common Problems And Suggested Solutions

From the release date to now, a lot of users point out the common problems for Huawei Mate 20 Pro. Our article can help you.

Huawei Mate 20 Pro's users have recently complained about their new flagship errors. Here are 4 collected problems and the recommended solutions for them.

Hwmate20 Mate20pro 2 450

Huawei Mate 20 Pro

Problem 1: Green screen tint

A lot of this smartphone buyers complain about the green tint error after a short time period of experiencing. The wallpaper becomes dark or low light mode, the green tint extends from the side to the top of the screen.

Up to now, Huawei does not officially inform about this smartphone's drawback, which was a little disaster for some other companies. In a Huawei Community forum post, some recommended that buyers could turn their phone back to the nearest authorized service center for fixing purpose.

Mate20pro Screenbleed Copy

The Green screen tint

Potential solution:

The best solution for all is to get in touch with the nearest Huawei Service Center, the supplying retailer or the shop mall where you bought it. You can visit Huawei’s support center for more details.

Problem 2: The In-display fingerprint sensor

This error happens when users unlock their smartphone at only a few times, it will turn to the re-register screen for the user's fingerprint.

Potential solution:

Users can open the Security & Privacy line in Settings of Huawei Mate 20 Pro, input the security code for the Fingerprint ID part. Find out the problem-causing fingerprint and delete it from the list appeared. There will be a notification for the new fingerprint for security, but you can decide to choose to add a new or the available fingerprint.

In case of display protector using, users are advised to remove it for scanning a new fingerprint.

Problem 3: Notification icons do not often appear

There is a notch on the top of Mate 20 Pro screen, and this is the place which is available for some icons like battery, network status, time, Bluetooth and NFC. Sometimes, the notification does not appear here. Closing the notch in Setting does not help.

Huawei Emui Notifications 1600x1067

Notification icons error

Potential solution

The notched Huawei phone is affected due to the Android 9.0 version on the Huawei EMUI. Until now, there is no solution for this. Users should report to the company through the Huawei's website. The coming EMUI version is hoped to solve this issue.

Problem 4: AI features missing in videos

Artificial intelligence helped improve quite photos on the Huawei phones, now this technology is applied to videos on the Mate 20 Pro smartphone. It helps to dim the video background, insulate the screen color, and contribute filter to the footage. If users are not allowed to experience these features, maybe these phones are in previous versions.

Potential solution:

Based on the location, the phone specification, and the network, the updated platform 9.0.0.122 or 9.0.0.126 can be included these AI features. Users can check the operating system version in Setting --> System --> About Phone. Update the firmware if the phone use the out-of-date version

Remember to turn on the update alert through pressing the menu button at the top right corner of the Sofware Update portion, then shift the Auto-download Over Wifi to be on.

This article helps the Huawei Mate 20 Pro's users like you address the above problems and suggest the best solutions. Hope this help!

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