Another Xiaomi Phone Exploded, This Time It was A Redmi Note 7 Pro
Karamchand Rameshwar - Nov 30, 2019
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According to a man named Song Yujie, living in Henan Province (China), the Redmi Note 7 Pro that he bought for his father suddenly exploded and caught fire without any cause. Reportedly, Song Yujie ordered this phone on July 24. It worked well until November 27, then caught fire and burned. As of now, it has been just 3 months since he bought it.
Song Yujie said that his father used the aforementioned Redmi Note 7 Pro to watch videos on YouTube while lying in a blanket. Later, he fell asleep but suddenly woke up after smelling a burning smell and realized his phone was on fire.
Fortunately, there were no major casualties, except that the blanket was burnt and Song Yujie's father suffered a minor burn while trying to extinguish the fire. Looking at the photo above, you can easily see that the Redmi Note 7 Pro has been completely broken, breaking into parts after being burnt.
Answering the reporter on November 28, a customer service official of Xiaomi said that Song Yujie's Redmi Note 7 Pro was burnt wasn’t due to the company's fault. In other words, the Chinese manufacturer believes that this problem is caused by external impacts, not related to the quality of the smartphone. Although the Redmi Note 7 Pro comes with an 18-month warranty, it isn’t covered under warranty when it comes to burning.
More interestingly, this is the second case recorded in November about the Xiaomi phone self-igniting when in use. A few days ago, the Redmi Note 7S of a man named Chavhan Ishwar in India also happened similarly and Xiaomi also denied responsibility. His phone was around one-month old by the time it was burned. "After thorough investigation, we concluded that the fire occurred due to external forces and was classified as 'customer-induced damage'," Xiaomi said.