Angry Google Pixel User Puts Up Anti-Google Banners Around Delhi

How consumers judge a company is mostly based on their experience when using its services and products. For a technology company, especially one that sells laptops or smartphones, a great product doesn’t do much if its customer cannot have it repaired in case of troubles. Therefore, after sales services, including device support, plays an important role to generate a good reputation.

Google Pixel

In the past, many companies made the mistake when they didn’t pay attention to aftersale services. As a result, customers had a negative impression that these companies provide poor supports, which they are likely to share on social media.

Nevertheless, a user of Google Pixel phones has recently found a new way to express his displeasure towards the product. Manu Aggarwal, as India Today reported, who lives in Haryana, has put up posters in New Delhi to protest against the company.

In particular, a lot of anti-Google billboards and banners were put up at several hotspots around the capital of India to show his disappointment about Google’s low-quality customer support. Aggarwal said he purchased a Google Pixel in early 2017 and after nearly one year, his phones began having problems.

Manu Aggarwal puts up banners in Delhi

Like what other users would do, Aggarwal contacted the company to have his phone repaired, and it underwent “several rounds of repairs”. However, not only did he get his phone back without any problem fixed but it also exhibited even more troubles than before the repairs.

The man previously went on Twitter to show his displeasure, Google later contacted him with its promise to fix the device, but it didn’t. Aggarwal then kept contacting the company via calls and messages, whose evidence was posted on the social network showing an average call length of two hours.

Aggarwal decided to put up posters urging people not to purchase Google Pixel devices, clarifying the problems as well as telling people to reduce their reliance on Google services. Additionally, he took a placard around, with words about his issue. Notably, all of his banners included a QR code which people can scan and get to see his original post on Tweeter.

Furthermore, he made a video telling about his problems in details which he uploaded on YouTube. There hasn’t been any news on the outcomes of this action but Google’s reputation surely will suffer, especially when it’s currently competing with strong rivals like Huawei, Samsung, and Apple.