Apple Is Replacing Defective AirPods Pro For Free

Aadhya Khatri - Nov 03, 2020


Apple Is Replacing Defective AirPods Pro For Free

Soon after the launch in October 2019, many users of the AirPods Pro reported hearing staticky and crackling sound when the surroundings are loud

After four years on the market, AirPods have been Apple’s most famous accessory and the best-selling earbuds on the market.

In 2019, Apple took a big leap with the AirPods Pro, which comes with noise-canceling, customizable fit, and water-resisting ability. The earbuds come at the price of $249, around Rs 24,900 in India. However, some of its early models have defects with the hardware.

AirPods Pro
In 2019, Apple took a big leap with the AirPods Pro, which comes with noise-canceling, customizable fit, and water-resisting ability

Soon after the launch in October 2019, many users of the AirPods Pro reported hearing staticky and crackling sound when the surroundings are loud.

Last Friday, the Cupertino tech giant acknowledged the problem on its official website and said the affected units would be replaced for free.

According to Apple, a small number of units made before October 2020 show sound issues. If you are experiencing one of the following problems, you might be legible for that free replacement:

  • Static or crackling sounds, especially in loud environments, while you talk on the phone or exercise.
  • Active Noise Cancelling doesn’t work as it’s supposed to. Some common issues are louder background sounds or loss of bass.

If your AirPods Pro show these problems, here is how you can claim your free replacement.

Head to the Apple support site and search for an Authorized Apple Service Provider in your area. You can also make an appointment with an Apple retail store. Another way is to contact Apple Support online or call them and ask what you should do.

Your earbuds will be examined by Apple technicians and if they are in fact defected, one, or both of them will be replaced, free of charge.

AirPods Pro 1
Your earbuds will be examined by Apple technicians

Please bear in mind that this doesn’t mean AirPods Pro’s warranty will be extended. However, the affected earbuds are covered for two years from their first retail sale. So if your warranty has expired, you can still get your new buds.

It’s worth pointing out that sometimes the AirPods Pro make crackling sounds because you have failed to update the software, you have gone too far away from the connected iPad or iPhone, or there is an app interfering with the normal working of the earbuds.

>>>  Apple Will Reportedly Get Rid Of The Stems On Next Year's AirPods Pro

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