Facebook Bot Helps Facebook Employees Deal With Inquisitive Relatives

Anil Singh - Dec 04, 2019


Facebook Bot Helps Facebook Employees Deal With Inquisitive Relatives

Not being some types of pride anymore, Facebook employees sometimes have to face uncomfortable questions raised by inquisitive relatives.

With many people, having a career or even an internship term at Facebook can ensure them a promising certification for the future. However, numerous Facebook employees have considered it an awkward matter since the company received tons of criticism due to several infamous scandals it’s involved in. Not being some types of pride anymore, Facebook workers sometimes have to face uncomfortable questions raised by inquisitive relatives. It’s quite safe to say that you’ll never want to answers a question about the role you’ve played in the Cambridge Analytica or a recent scandal of Facebook storing user passwords in plain text.

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Now, the public relations teams at Facebook come up with a tech-styled idea to tackle their colleagues’ annoyance. They have worked on an AI chatbot which aims to deflect criticism that Facebook employees accidentally meet (if any). This happened because a bunch of employees recently complained about some questions from relatives and friends draw them worried a lot. “Liam Bot” – the chatbot created by the team – actually teaches Facebook officials how to deal with such uncomfortable questions.

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For instance, if one asks you how your company solves hate speech on the platform, Liam suggests you to cite statistics from an existing report along with sample responses, such as “Regulation is important for addressing the issue,” “It’s working on AI to spot hate speech,” or “It has hired more moderators to police the content.” Apart from handling criticism and disagreement, Liam is reportedly able to help less tech-savvy users to learn more about their accounts.

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The company started testing this tool earlier this year, and it was ready for use shortly before Facebook employees had their Thanksgiving holiday, according to The New York Times. As surveyed by Glassdoor, Facebook sank to 7th place from the top spot in terms of the ideal workplace for people.

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