Windows 10 Device Can Be Frozen By A Google Chrome Strike

Shakti - Dec 28, 2018, 9:50 am IST


A new vulnerability on Google Chrome that can possibly be used to freeze devices operated by Windows 10. This bug has been recently abused by scammers.

A new vulnerability on Google Chrome that can possibly be used to freeze devices operated by Windows 10. This bug has been recently abused by scammers to trick users into calling to a support number.

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“An example of a tech support scam”

The scammers exploit the bug to freeze Windows 10 device completely, making users think that their appliance is affected by a virus. With the emerging trend of remote technical support, in which technical supporter ask users to repair the issue based on his instruction, users can be easily duped into paying money for unneeded service.

The scammers create a Javascript code which builds a loop to prevent users from closing the tab or the browser. A pop-up shows up declares itself a product of support website authorized officially by Microsoft. It also announces that the device is infected with a virus which could retrieve your credit card data, browser history, all passwords, and other information. Because it functions as a loop, it will appear again immediately and will drain your resource usage, which will stop the computer after a period of time.

No need to call for technical support as you can solve this problem by yourself easily by doing as instructed below, step-by-step.

  • Open Task Manager from the Taskbar
  • Go to the Processes tab
  • Choose Google Chrome (or GoogleChrome.exe)
  • Click End Task button at the bottom right corner

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“Tech support scam is not uncommon”

It should be made sure that Google Chrome has not been set to restore the old tabs because the website will be activated again. Tech support scams have happened several times before and it has settled its target specifically on Google Chrome. In addition, companies do not require the user to pay money before they identify the problem and give an official verification. Therefore, it is wise to confirm information before spending your money on repairing the device.

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